COVID-19 Frequently Asked Questions

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The following FAQ provides basic information related to Visions plan for the 2020-21 Fall semester. Due to the continually evolving COVID-19 guidelines, the information in this FAQ is subject to change. Please visit this page regularly for updates and our COVID-19 resource page for specific information related to distance learning, mental health, meals and more.


Will all classes and meetings be offered virtually for the Fall semester?
Yes, there will be no in-person instruction or meetings.

Are all events canceled?
Yes, all in-person events are canceled. Please see the 20/21 School Overview for more information.


How do I make sure I am receiving all of the school’s updates and communications?
Information will be provided on the Wire, the COVID-19 latest news page on, and through text messages. Visions families and students can sign up to receive text updates. If you are not currently opted-in, please see this link on the Wire to opt-in for SchoolMessenger (Launchpad login required)


Has the pandemic affected ordering and shipping?
Students and families are still able to order curriculum and supplies. Some service providers may be experiencing stock issues and shipping delays. Please refer to the Ordering Services Department and weekly Wire posts for the latest information.

Can students and families still order eVouchers for enrichment services?
Only Community Partner services that have been approved by Visions can provide in-person services. Students/Families, please see the Student and Family COVID-19 Enrichment Services Resource Guide. (Updated 3/22/21)

Special Education

How will Visions provide Special Education services virtually?
We will continue to provide special education and related services to the maximum extent possible in alignment with our students’ current Individualized Education Program (IEP). Service providers will be working with families virtually to ensure services continue.

All services will be delivered virtually, and will not be in a face-to-face manner. Should you have any questions, please contact your student’s service provider or special education teacher. Please review the COVID-19 Special Education page for more resources.


Will counseling services be available during this time?
Yes, all counselors are available by phone, virtual communication and email from 8 to 4:30 Monday through Friday.

Student Services

Is tutoring still available?
While our tutoring sites are closed, our virtual tutoring Homework Hotline is still available to currently enrolled Visions students. Hours are from 9 a.m. to 3 p.m., Monday-Friday.

In addition, for our currently enrolled K-5th grade students, we’ve partnered up with Sacramento State’s Partnerships to Advance the Value of Education (PAVE) program for K-12 academic tutoring. To access PAVE Tutors, please review the PAVE Tutors’ Profiles document–this shows the name of the tutor, the subject areas they tutor, and the days and times of availability.

Can students request transcripts during this time?
Yes, if current and previously enrolled students need transcripts while our main office is closed they may email to request them. Requests to receive transcripts via email will be responded to within 5 – 10 days. Requests to receive official transcripts that are sealed and mailed will be delayed for up to 1 – 2 months. Current students can also request transcripts by filling out the transcript request form on the transcript requests page (Launchpad login required).

Can students get work permits during this time?
Yes, if students need work permits while our main office is closed they may email to request them.